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Cookies Policy PLEASE READ THIS COOKIES AND SIMILAR TECHNOLOGY POLICY CAREFULLY BEFORE USING THIS WEBSITE OR THE APPLICATION 1. What are cookies? Cookies are small files that contain letters and numbers and that can be installed on your device whenever you visit a website or use an application. We use cookies to improve your experience on our platform by remembering your preferences. For example, on many e-commerce websites, if you add an item to an online shopping cart without completing the checkout process, the next time you visit the same website, you will still see the same item in your shopping cart. This is an example of how cookies are used to record your preferences. Without the use of cookies, your experience on our platform will not be as intuitive.
When ordering a Werecloth item, if the customer is not satisfied with the product purchased, in accordance with Decree-Law no. 24/2014, of February 14, 14 consecutive days to exchange/return it after receipt. . Exchange/return will only be made if: • the products have not been used or washed. • the original characteristics are maintained and the packaging is not damaged (packages opened carefully will not be considered damaged). • The products have not been altered and maintain the original brand identification label as sent. • After receiving the item, if it does not comply with the aforementioned, no exchange/return will be made. • The shipping costs inherent to the exchange/return are the responsibility of the customer. How to make an exchange/return The exchange/return must be made via email supportaocliente@werecloth.com. 1 - Send an email with the order number, the item you wish to exchange or return and, if you wish to exchange, which item you wish to receive; 2 - Place the item in the box Place the item in a packaging, along with all the contents that were in the box. You must use the original packaging where you received the order. Close the box and seal it with tape. 3- Submission of the article Send the item to the address provided by email (the cost of this shipping will be borne by the customer). 4 – Refund After receiving and analyzing the product, if the return request is consolidated, the refund will be made via bank transfer. To do this, you will receive an email with confirmation of the exchange/return request, as well as a credit note that you must send signed in response to it. Items that are damaged due to washing errors will not be exchanged/returned, as Werecloth is not responsible for their misuse/washing. Upon receipt of the item in question, it will be evaluated and the exchange/return will only be carried out if the conditions described above are met. Werecloth will inform you, within three days of receiving the item to be exchanged/returned, whether the exchange/return request will be approved, via email. If approved and the item for which the customer wishes to exchange is in stock, the bank details will also be indicated in the email to pay the difference in value, plus shipping costs. Upon receipt of proof of payment, the new order will be sent within 1 to 3 business days to mainland Portugal and 5 days to the Islands of Madeira and the Azores. For other countries in the European Union, shipping and return times are 10 working days, outside the European Union 14 working days. The exchange may be made for another item of another size or model, however, it will have to be made for an item of equal value to the higher one, which is in stock. There are no exchanges or returns on personalized items. To return an item, we ask that you contact us within 48 hours of receiving the item, as we must safeguard the condition of the pieces. To make an exchange, we ask that you contact our customer support via email contatoaocliente@Werecloth.com and we will explain the entire exchange process. The return address Ineditwave Management Group Portugal: Rua Carlos Alberto da Mota Pinto, 17, Amoreiras 1070-313 Lisbon If you have any additional questions, you can always get in touch via our email customer support@werecloth.com or through our social networks. Werecloth At Werecloth we advocate a change in excessive consumption through fashion reuse. We ensure its quality in a fast and safe process.
When ordering a Werecloth item, if the customer is not satisfied with the product purchased, in accordance with Decree-Law no. 24/2014, of February 14, 14 consecutive days to exchange/return it after receipt. . Exchange/return will only be made if: • the products have not been used or washed. • the original characteristics are maintained and the packaging is not damaged (packages opened carefully will not be considered damaged). • The products have not been altered and maintain the original brand identification label as sent. • After receiving the item, if it does not comply with the aforementioned, no exchange/return will be made. • The shipping costs inherent to the exchange/return are the responsibility of the customer. How to make an exchange/return The exchange/return must be made via email supportaocliente@werecloth.com. 1 - Send an email with the order number, the item you wish to exchange or return and, if you wish to exchange, which item you wish to receive; 2 - Place the item in the box Place the item in a packaging, along with all the contents that were in the box. You must use the original packaging where you received the order. Close the box and seal it with tape. 3- Submission of the article Send the item to the address provided by email (the cost of this shipping will be borne by the customer). 4 – Refund After receiving and analyzing the product, if the return request is consolidated, the refund will be made via bank transfer. To do this, you will receive an email with confirmation of the exchange/return request, as well as a credit note that you must send signed in response to it. Items that are damaged due to washing errors will not be exchanged/returned, as Werecloth is not responsible for their misuse/washing. Upon receipt of the item in question, it will be evaluated and the exchange/return will only be carried out if the conditions described above are met. Werecloth will inform you, within three days of receiving the item to be exchanged/returned, whether the exchange/return request will be approved, via email. If approved and the item for which the customer wishes to exchange is in stock, the bank details will also be indicated in the email to pay the difference in value, plus shipping costs. Upon receipt of proof of payment, the new order will be sent within 1 to 3 business days to mainland Portugal and 5 days to the Islands of Madeira and the Azores. For other countries in the European Union, shipping and return times are 10 working days, outside the European Union 14 working days. The exchange may be made for another item of another size or model, however, it will have to be made for an item of equal value to the higher one, which is in stock. There are no exchanges or returns on personalized items. To return an item, we ask that you contact us within 48 hours of receiving the item, as we must safeguard the condition of the pieces. To make an exchange, we ask that you contact our customer support via email contatoaocliente@Werecloth.com and we will explain the entire exchange process. The return address Ineditwave Management Group Portugal: Rua Carlos Alberto da Mota Pinto, 17, Amoreiras 1070-313 Lisbon If you have any additional questions, you can always get in touch via our email customer support@werecloth.com or through our social networks. Werecloth At Werecloth we advocate a change in excessive consumption through fashion reuse. We ensure its quality in a fast and safe process.
Privacy Policy Legal notice This website was designed to publicize the services offered by Ineditwave Management Group Lda and commercial contacts. The website www.werecloth.com. is managed by: Corporate name: Ineditwave Management Group Lda NIF: 510109446 Registered office: Rua Carlos Alberto da Mota Pinto, Amoreiras, 1070-313 Lisbon Email: geral@werecloth.com Mobile: 915549000 Werecloth - Privacy Statement We care about your privacy and are committed to protecting your personal data. This privacy statement will inform you about how we use your personal data, your privacy rights and how the law protects you. Please read this privacy statement carefully before using our Services. Content 1. Who are we? 2. What data do we collect about you? 3. Do we collect data from minors? 4. Why do we process your personal information? 5. How will we inform you about changes to our privacy statement? 6. Your rights 7. Communication and marketing 8. Who do we share your data with? 9. International transfers 10. Where do we store your data and for how long? 11. Technical and organizational measures and security processing 12. Contacts 13. Control entities In this privacy statement: Services refers to any products, services, content, features, technologies or functions and all related websites, applications and services offered to you by us. Platform refers to the websites, mobile applications, mobile websites or any other online properties through which we provide you with our Services. 1. Who are we? The main person responsible for processing your data for the purposes of our services is Ineditwave Management Group, Lda, a commercial company with headquarters at Rua Carlos Alberto da Mota Pinto, 17, Amoreiras 1070-313 Lisbon. The person responsible for data processing is Ineditwave Management Group, with NIF 510109446, headquartered at Rua Carlos Alberto da Mota Pinto,17, 1070-313 Lisbon 2. What data do we collect about you? 2.1.1 Data provided through direct interaction Registration and other account information When you register to use our Services, we may collect the following information: • If you want to register on the Platform, you will only be asked for your email address; • If you register using a Google account: name, surname and email address; • If you register using a Facebook account: we collect your first and last name as they appear on your Facebook account and your Facebook profile. If you have given Facebook permission through the privacy option in the application (an option that will appear immediately before registering on the Platform), we may collect your gender, age or email address, depending on the permissions you have given; • If you register using your mobile phone number, we collect your mobile phone number. Depending on the choices you make when logging into our Services or during the process of using our Services, you may choose to additionally provide the following personal data: •your name; • residence address; •Tax Identification Number; •mobile number; Email Communication through the chat functionality on our Platform When you use our chat feature to communicate with other users, we collect information that you choose to provide to other users through this feature. Telephone conversations with our Customer Support team When you contact us by phone or choose to be contacted by phone by one of our Customer Service representatives, we occasionally record the conversation, subject to your express consent, for the purpose of improving our customer interaction practice. Recordings in video or audio format for specific customer interaction studies When you expressly agree to participate in interaction studies organized by Ineditwave Management Group with customers, we will record your interaction with our team. For each customer study organized by Ineditwave Management Group, we will provide the necessary information about how we process your personal data and why we are doing so. 2.1.2 Data we collect automatically when you use our Services When you interact with our Platform or use our Services, we automatically collect the following information about you: Device Information We collect specific information about the device, such as the operating system version or unique identifiers. For example, the name of the mobile network you are using. We associate that device with the device identifiers in your Werecloth account. Location Information • Depending on the permissions on your device, if you publish an article on our Platform, we will automatically collect and process information about your current location. We use several technologies to determine location, including IP address, GPS, Wi-Fi access points and mobile data towers. Customer and Registration Data • Technical details, including your device's Internet Protocol (IP), time zone and operating system. We will also store your login information (registration date, date of last password change, date of last successful login), your browser type and version. Clickstream data • We collect information about your activity on our Platform, including the websites you used to access our Platform, date and time stamp of each visit, searches performed, advertising listings or banners you accessed, your interaction with these advertisements of advertising or listings, length of your visit and the order in which you accessed content on our Platform. Cookies and Similar Technologies • We use cookies to manage our users' sessions, store your language preferences and provide you with relevant advertisements. “Cookies” are small text files transferred by a web server to your device's hard drive. Cookies can be used to collect the date and time of your visit, your browsing history, your preferences and your username. You can program your browser to refuse some or all cookies, or to alert you whenever a website sets or accesses cookies. If you disable or refuse cookies, please be aware that some parts of our Services/Platform may become inaccessible or not function properly. For more information about the cookies we use, please consult our Cookies and Similar Technologies Policy. 2.1.3 Data from third parties or publicly available sources. We receive personal data about you from various third parties [and publicly available sources] as described below: 1. Certain technical and usage information from analytics data providers, such as Google; 2. Contact data for business operations in advertising networks, such as data providers related to operations and service partners (Example: business activity data); It is Services usage data on the Platform related to the Services or transactions. (Example: data directly related to advertisements published on the Platform to prevent fraud situations and report such cases to the respective entities). 3. Do we collect data from minors? Our Services are not intended for children under the age of 16 and we do not knowingly collect data from anyone under the age of 16. If we become aware that a minor under the age of 16 has provided us with their data, we will immediately delete such data. 4. Why do we process your personal information? We only use your personal data when permitted by law. Most often, we will use your personal data in the following circumstances: • When we need to fulfill the contract we are about to enter into or that we have entered into with you. • Where it is necessary for our legitimate interests to improve our Services and provide you with a secure Platform. • Whenever we have to comply with legal or regulatory obligations. • When you give us your express consent (for example, for recordings in audio or video format). In certain circumstances we may also process your personal data based on your consent. If we do so, we will inform you of the reason and the category of personal data to be processed at the time we ask for your consent. We have set out below a description of how we use your personal data and what legal bases we rely on to do so. We also identify our legitimate interests, where necessary. 4.1. For the purposes of providing access and providing the Services through our Platform 1. If you log in to the Platform using your phone number or email ID, we will use your first and last name, phone number and/or email address to identify you as a user and allow you to access our Platform. 2. If you log in using your Facebook account, we will use your Facebook profile name and surname and Facebook email address to identify you as a user on our Platform and allow you to access our Platform. 3. The above login information is also used by us to provide you with our Services in accordance with our Terms and Conditions. 4. We use your email address and mobile phone number to make suggestions and recommendations about our Services that may be of interest to you. We process the information described above for the proper performance of the contract concluded with you and on the basis of our legitimate interest in carrying out marketing activities to offer you Services that may be of interest to you. 4.2. To improve your experience on the Platform 1. We use clickstream data to: • provide targeted content, for example, providing you with more relevant search results whenever you use our Services. • to determine how much time you spend on our Platform and how you navigate through our Platform, so that we can understand your interests and improve our Services based on this data. For example, we may provide you with suggestions about content you can visit based on the content you have accessed. • to monitor and communicate the effectiveness of targeted advertising campaigns to our business partners and for internal business analytics. 2. We use your location data for the following purposes: • to compile anonymous and aggregated information about the characteristics and behaviors of Ineditwave Management Group users, including for the purposes of business analysis, segmentation and development of anonymous profiles. • to improve the performance of our Services and personalize the content we direct to you. • to measure and monitor your interaction with third-party advertising banners that we place on our Platform. 3. With the help of your login information, which includes your email ID and phone number, we map the different devices (like computers, mobile phones, tablets) used by you to access our Platform. This allows us to link your activity on our Platform across devices and helps us give you a seamlessly integrated experience regardless of the device you are using. We process the information described above based on our legitimate interest in improving your experience on our Platform and to ensure adequate performance of the contract we have entered into with you. To provide you with a secure Platform 1. We use your phone number, login data and unique device identifiers to manage and protect our Platform (including troubleshooting, data analysis, testing, fraud prevention, system maintenance, support, communication and Data storage). 2. We analyze your communications made through our chat functionality to prevent fraud and to promote safety by blocking spam or abusive messages that may have been sent to you by another user. We process the information described above to properly fulfill our contract with you, to improve our services and on the basis of our legitimate interests in fraud prevention. 4.4 To provide you with top-of-the-line customer support 1. We record your conversations with members of our Customer Support Team, subject only to your express agreement; 5. We process the personal data identified above to further analyze your interaction with members of our Customer Service Team and sales team (as applicable) and to improve the way our team members provide services to Ineditwave customers Management Group. 6. You may withdraw your consent at any time free of charge by sending a request to Ineditwave Management Group using the contact details identified in Section 13. All processing activities carried out until the withdrawal of consent will be valid. 5. How will we inform you about changes to our privacy statement? We may change this privacy statement from time to time. We will publish the changes on this page and will inform you of such changes by email or through our Platform. If you do not agree with these changes, you can close your account by accessing your account settings and accessing the delete account option. 6. Your rights In certain circumstances, and under data protection laws, you have rights relating to your personal data. If you wish to use any of the rights described below, please access our account/privacy settings or contact us via our Help Center: • Right to request access to your personal data (known as a “data subject access request”). This allows you to receive a copy of the personal data we hold about you and check that we are processing it in accordance with the law. • Right to request corrections to any data we have about you. This allows you to correct any incomplete or incorrect data we have about you, although we are obliged to verify the accuracy of the new data you provide to us. • Right to request the limitation of processing of your personal data. This allows you to request the suspension of the processing of your personal data in the following circumstances: (a) if you want us to determine the accuracy of the data; (b) whenever our use of data does not comply with the law; (c) whenever you need us to store your data, even if you do not need it, in case you need to establish, exercise or defend yourself against legal claims; or (d) if you have disagreed with our use of your personal data, although we are obliged to check whether there are overriding legitimate interests in continuing to use it. • Right to request the deletion of your personal data. This allows you to request that we erase or remove your personal data where there is no good reason for us to continue processing it. You also have the right to ask us to erase or remove your personal data whenever you have successfully exercised your right to refuse processing (see below), whenever we have processed your information unlawfully or whenever we are obliged to erase it. your personal data for the purposes of complying with local law. Please note that, for certain purposes, we may be legally obliged to retain your data. Please also consult section 10. • Right to object to the processing of your personal data whenever we rely on a legitimate interest (or the legitimate interest of a third party) and whenever there is something related to your personal situation that leads you to object to its processing under these terms, for consider that this could have a fundamental impact on their fundamental rights and guarantees. You also have the right to object whenever we process your personal data for direct marketing purposes. In some cases, we may demonstrate that we have legitimate and compelling reasons that override your rights and guarantees to process your information. • Right to request portability of your personal data to yourself or a third party. We will provide you, or a third party of your choice, with your personal data in a structured, commonly used, and electronically readable format. Please note that this right only applies to automated information for which you initially gave us your consent to use or in situations where we have used the information for the purposes of fulfilling the contract we have entered into with you. • Right to withdraw consent, at any time, for the processing of your personal data. This does not affect the lawfulness of any processing we have already carried out based on your previously given consent. Response Time: We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you informed. Furthermore, you have the right to make a complaint at any time to the responsible data protection authority in accordance with section 14. However, before you lodge a complaint with the data protection authority, we would like the opportunity to deal with your concerns in the first instance, so please use our CONTACT FORM. 7. Communication and marketing We will communicate with you via email, SMS or notification through the application associated with our Services/Platform to confirm your registration. You may receive marketing communications from us if: • have requested such information; • use our Platform or Services; • you have provided us with your details when entering a competition; or • if you have registered for a promotion. 8. Who do we share your data with? We may need to share your personal data with the parties listed below for the purposes of Section 4 above. Affiliated companies: We may share your data with other companies that collaborate with Ineditwave Management Group Lda, which are located inside or outside the EEA and which help us provide business operations services, such as product improvement, customer support and detection mechanisms of fraud. Any sharing of personal data located outside the European Economic Area (“EEA”) will always be subject to safeguards, as described in section 9, or to a data transfer agreement that clearly defines the parties' obligations and ensures measures appropriate techniques and organization to protect your data. Advertising and analytics providers and data: To improve our Services, we will sometimes have to share your information with analytics data providers who will help us analyze how people use our Platform/Service. For the most part, we share your information with these data providers in a non-identifiable form to monitor and report on the effectiveness of the campaigns we run, aimed at our business partners, and for internal business analysis. This information typically includes a cookie ID, an IP address (shortened), the referring URL, and browser and device information. Law enforcement authorities, regulators and others: We may disclose your personal data to law enforcement authorities, regulators, governmental or public bodies and other third parties to comply with any legal or regulatory requirements. We may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If there are any changes to our business, the new owners may use your personal data as described in this privacy statement. Publicly available information: Whenever you post an item for sale using our Services, you may choose to make some of your personal information visible to other Ineditwave Management Group users. This information may include your first name, last name, your email address, your location and your contact number. Please note that any information you provide to other users may be shared by them with third parties, so you must exercise discretion in this regard. 9. International transfers Whenever we transfer your personal data outside the EEA, we guarantee a similar degree of protection by ensuring that at least one of the following safeguards is implemented: • We only transfer your personal data to countries that the European Commission considers to provide an adequate level of data protection. For more information, see European Commission: Adequacy of personal data protection in countries outside the European Union (EU)I. • Where we use certain service providers, we may use specific contracts approved by the European Commission that give personal data the same protection it has in Europe. For more information, see European Commission: Model contracts for the transfer of personal data to third countries. Whenever we use service providers in the United States of America (USA), we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection for personal data shared between Europe and the USA. For more information, see European Commission: EU-US Privacy Shield. You can receive a copy of the implemented and relevant safeguards by contacting us via our Contact Form. 10. Where do we store your data and for how long? The data we collect about you will be stored and processed both within and outside the EEA on secure servers in order to provide the best possible user experience. For example: for quick links to the website or mobile application. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we take into account the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized disclosure or use of your personal data, the reasons why we process your data and whether we are able to comply with those reasons by other means, and applicable legal requirements. If there has been no activity on your account for more than 24 months, we reserve the right to delete your account, meaning you will not be able to use it again. However, we will not delete your account when you have open transactions or are entitled to a refund or credit refund from us. Before your account is deleted, we will contact you to check whether you wish to continue using your account. If you have questions regarding the retention period for your personal data, please contact us via our Contact Form. 11. Technical and organizational measures and security processing All information we receive about you is stored on secure servers, and we have implemented technical and organizational measures that are appropriate and necessary to protect your personal data. Ineditwave Management Group Lda continually assesses the security of its network and the adequacy of its internal security information program which was designed to (a) help protect your data against accidental or unlawful loss, access or disclosure, (b) identify reasonable foreseeable risks to the security of the Reflexo Sustentável Lda network, and (c) minimize security risks, including through risk assessments and regular testing. Furthermore, we ensure that all payment data is encrypted using SSL technology. Please note that, despite the measures we have implemented to protect your data, transferring data over the Internet or other open networks is never completely secure, and there is a risk of your personal data being accessed by unauthorized third parties.